Privacy Policy

At Droodle, owned and operated by eCommify Pty Ltd (ACN: 623483036), we are committed to safeguarding your privacy. Our mobile application, Droodle, is a kids' AI-powered art application that allows children to draw within the canvas or take a photo of their drawing, which is then enhanced by AI to generate digital art. Our website, droodle.app, is intended for adults, including parents and guardians.

This Privacy Policy explains the types of data we collect, how we use it, and your rights regarding your data. By using Droodle, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our services. For any concerns, contact us at privacy@droodle.app

1. Information We Collect

1.1 Data We Collect from Adults

‍We collect personal information from parents and guardians when they interact with our services. This includes:

Name (nickname or alias)
Email address
Payment details (for subscriptions or in-app purchases)
Billing address
Phone number
User password
First name of child (optional)
Child’s date of birth (optional)
Child’s interests (optional)

1.2 Data We Collect Automatically

‍When you use Droodle, we may collect the following data:

Unique device identifier
IP address
Browser type and version
Mobile carrier information
App usage data (e.g., level of engagement, session duration, key achievements)
Cookies and tracking technologies (to analyze app and website performance)

‍Note: We do not collect any personal data from children during their use of the app.

2. How We Use Your Data

We use the collected data to:
‍
Process transactions and manage user accounts
Provide technical support
Enhance the user experience
Improve Droodle’s AI capabilities
Send you updates on new features and promotions (only with consent)
Deliver personalised content suitable for a child’s skill level
Secure our services and prevent fraudulent activity

We do not use children’s data for marketing or advertising purposes.

3. Third-Party Services & Data Sharing

Droodle only shares your data with trusted third-party service providers that comply with our privacy standards. These services include:

Firebase (for analytics and app performance) – Privacy Policy
‍Bluesnap (for payment processing) – Privacy Policy
‍Google Analytics (for website tracking) – Privacy Policy
‍Facebook Analytics (for user insights) – Privacy Policy
‍Mixpanel (for user interaction analysis) – Privacy Policy
‍Appsflyer (for app installation tracking) – Privacy Policy

‍We do not sell or rent your personal information to third parties. However, we may disclose data when required by law.

4. Data Security

We implement security measures to protect your personal data, including encryption and secure servers. While we take reasonable precautions, no method of transmission over the internet is 100% secure. If you suspect a security breach, contact us immediately at privacy@droodle.app

5. Data Retention
‍
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once data is no longer needed, it is securely deleted or anonymised.

6. International Data Transfers

Your data may be stored in Australia, the United States, Canada, or other jurisdictions where our service providers operate. By using Droodle, you consent to this data transfer. We ensure all transfers comply with applicable data protection laws.

7. Your Rights & Choices

Depending on your location, you may have the right to:

Access your personal data
Request corrections or deletion of your data
Restrict or object to data processing
Withdraw consent at any time
Request data portability (where applicable)
To exercise these rights, contact privacy@droodle.app.

We will respond in accordance with applicable laws.

8. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. If significant changes occur, we will notify you through in-app messages or emails. Your continued use of Droodle after updates constitutes acceptance of the revised policy.

9. Contact Information

If you have any questions about this Privacy Policy, please contact us:

eCommify Pty Ltd (ACN: 623483036)
Email: privacy@droodle.app
Website: droodle.app